Application Systems Analyst

Company: cFocus Software Incorporated
Location: Washington
Posted on: April 20, 2025

Job Description:

cFocus Software is seeking an Application Systems Analyst to join our program supporting USDOT in Washington, DC. This role has remote capabilities.Qualifications:

• Masters or Bachelors degree in Business Administration, Project Management, Computer Science, or a related field
• AWS Certified Solutions Architect, AWS Certified Cloud Practitioner, or AWS Certified Developer Associate certification
• 10+ years of Systems Analysis experienceDuties:
  • Provide advanced problem resolution for tickets escalated from Tier Level 2.
  • Provide expert level troubleshooting and analysis methods.
  • Provide Subject Matter Experts (SMEs) to assist both Tier 1 and Tier 2 personnel; assist with the research and development of solutions to new or unknown issues.
  • Assess the time already spent troubleshooting at the Tier 2, so the service request is prioritized and managed accordingly.
  • Provide follow-up to customer/end-user on the status of the service request until resolution.
  • Make end-user contact as required and provide solutions as practicable over the telephone, MS Teams, and/or through remote access, etc.
  • Verify service request resolution prior to closure.
  • Resolve Tier 3 issues and issues resulting from the DOT CMS platform.
  • Coordination with DOT IT Shared Services (ITSS) on infrastructure changes.
  • DOT Drupal Environment Configuration - Updating the DOT Drupal Environment to integrate with existing third-party tools (e.g., Qualtrics) and finalizing features for the DOT Drupal environment, or any future CMS environments adopted by DOT during the period of performance of this BPA.
  • Implementation of all Acquia hosting environments.
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