CUSTOMER ADVOCATE- FULLY REMOTE

Company: TEKsystems
Location: Washington
Posted on: October 11, 2024

Job Description:

*TEKsystems* is hiring a large group of *Customer Associates* to work for client in the mortgage industry.
These positions will offer a *FULLY REMOTE* schedule for both training and normal shift.

*This position is a great, foot in the door opportunity with a ton of upward mobility and growth available. The position is open due to rapid growth with the client.*

*Job Description *
*The Customer Advocate is responsible for processing loan applications in compliance with mortgage lending and applicable investor guidelines
*The Customer Advocate is the primary customer contact, and may act as liaison between the borrower, underwriter and loan advisor
*The Customer Advocate is required to provide periodic status updates, and timely return all incoming inquiry calls
*The Customer Advocate is responsible for noting all communication and statuses in the Loan Operating System
*The Customer Advocate will contact the borrower(s) for all outstanding documents needed including but not limited to the items on the Underwriting Terms and Conditions sheet
*Validates the 1003 loan application for completion and accuracy and confirms information entered in Loan Origination System matches
*Performs duties such as analyzing the loan application, assessing creditworthiness and the likelihood that a loan applicant will be able to repay the debt, analyzing the AUS /Guidelines as they pertain to the loan product and sales structure, reviewing title commitments and fees, ordering subordinations and allocating fees properly in the system
*Responsible for monitoring the loan process and managing the proper expectations with the client and the sales staff through closing

*Qualifications*
*3+ years of loan processing experience
*Must have VA and FHA loan experience (ideally their portfolio was spilt 30/30/30 between FHA/VA/conventional)
*Must be comfortable talking to brokers on the phone -80% of their job is calling brokers to follow up
*Experience managing 30-50 loans in their pipeline
* Ideally 50/50 split or more heavily focused on re-finance loans
* *
*Work Environment/Shift/Additional information *
Shift: 8-hour shift between 8:00-6:00pm Monday-Friday
100% remote

*Pay*
$52,000

*This position is of immediate need/immediate hire looking to start as soon in the next couple of weeks. *
* *
*If interested, please apply with your most up to date resume and a recruiter will contact you as soon as possible! Looking forward to*
*connecting!*

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Keywords: TEKsystems, Eldersburg , CUSTOMER ADVOCATE- FULLY REMOTE, Other , Washington, Maryland